Search our knowledge base for answers regarding your DraftKing account.
At DraftKing, we are committed to providing a seamless and enjoyable gaming experience. We understand that whether you are a new player setting up your first account or a seasoned VIP, questions can arise. This comprehensive Help Center is designed to address all your inquiries regarding the DraftKing platform, from banking intricacies to specific game rules.
Please browse the categories below. If you cannot find the answer you are looking for, our dedicated support team is available 24/7 to assist you. Simply click the contact button or login to your account to access live chat.
New to DraftKing? We have made the registration process as simple as possible. However, to comply with federal and state regulations, we require specific information to ensure the security and integrity of our platform.
Creating an account is free and easy. Follow these steps:
Once verified, you can make your first deposit and claim your welcome bonus.
Managing your DraftKing profile is straightforward. From changing your password to updating your contact details, you have full control.
If you have lost access to your account, click the "Forgot Password" link on the login screen. You will be asked to enter the email address associated with your DraftKing account. We will send you a secure link to reset your credentials. If you do not receive the email within 5 minutes, check your spam folder or contact support.
For security reasons, changing your registered email address requires an additional verification step. You must log in to your account, navigate to "Account Settings," and select "Update Email." You may be asked to upload a photo ID to confirm the change. This protects your DraftKing account from unauthorized takeovers.
We offer a variety of banking methods to make funding your DraftKing account and cashing out your winnings seamless.
We pride ourselves on fast payouts. Once you request a withdrawal, it enters a review period which typically takes 24 hours. After approval, processing times vary by method:
If your withdrawal is pending for longer than expected, please ensure you have provided all requested verification documents to the DraftKing compliance team.
Deposit NowDraftKing uses advanced geolocation technology to ensure all real-money play occurs within legal state boundaries. If you are having trouble verifying your location, try the following steps:
Common fixes for geolocation errors include:
Understanding the rules is key to winning. DraftKing offers comprehensive guides for all our casino games.
If a slot game freezes mid-spin, do not panic. The game state is saved on our secure servers. Simply refresh the page or restart the app. When you reload the game, it will complete the spin and credit any winnings to your balance automatically. If the issue persists, take a screenshot and contact support with the Game ID.
In Live Dealer games, a stable internet connection is crucial. If you disconnect after placing a bet, your hand will stand or fold based on the specific game rules (e.g., in Blackjack, you may stand on your current total). Winnings will be credited if your hand wins.
DraftKing offers industry-leading promotions, but they come with specific terms and conditions.
A play-through (or wagering) requirement is the number of times you must wager a bonus amount before it converts to withdrawable cash. For example, if you receive a $10 bonus with a 1x play-through, you must wager $10 total on eligible games. Once verified, the funds are yours to keep. Different games contribute differently to these requirements (e.g., Slots usually contribute 100%, while Blackjack may contribute 20%).
View My Active BonusesDraftKing is committed to responsible gaming. We provide tools to help you stay in control:
If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.
Our support team is ready to assist you regarding any issue with your DraftKing account.